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Successfully Opening the Call
How to start the perfect call
Session Objective - How a call starts is vital to success. The first few seconds dictate whether the call goes any further and can make or break a conversation before its even begun. This workshop looks at techniques to help better understand what happens in those first few moments and how to maximise the potential for a successful opening.
Session Content
- The three basic calls
- Why is the opening so important?
- The Customers Journey
- Telesales Challenges
- The verbal handshake
- Purpose - why are you really calling?
- Benefit - what’s in it for them if they listen
- Check - the often forgotten question
