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> Introduction to First Line Management
Introduction to First Line Management
Where you lead others will follow
Session objective
The move into a first line management role is a challenging transition, especially if the individual has come from within the ranks. This training is particularly suitable for those newly promoted or those soon to assume a management position. The course deals with people management, how to get the best from the Team, positive use of authority, management challenges and management measurement tools: in essence, how to develop the skills required to demonstrate good management practice.
Session Content
- Understanding the FLM role
- Getting the best out of people
- The five key areas of first line management
- Management qualities and priorities
- Wearing the Management‘hats;
- Understanding motivation in relation to staff
- Management Measurement Tools
- Performance Management
- KPIs
- Personal Development Plans
- 1-1 Meetings
- Action plans and learning points
